Support
Write to info@evasoftbilisim.com.tr and a person will answer. Below are the questions that come up most.
Using the app
A recipe says I am one jar short. Which one?
The recipe card lists every flavour it needs and marks the ones missing from your shelf. Tick that flavour in My shelf and the recipe moves to Ready to build.
I own a jar with two flavours in it. Does it count twice?
Yes. A jar like "Grape with Mint" counts as both grape and mint, so it unlocks recipes for either.
What do the percentages mean?
They are proportions of the bowl, not grams. A 60 / 40 mix is three parts of the first flavour to two of the second, whatever size bowl you are packing.
My favourite jar is not in the catalogue.
Send us the brand and the exact product name and we will add it. The catalogue updates without you having to update the app.
How do I change the language or the theme?
Both are in Settings, reached from the button at the top right of the home page. English, Türkçe, Azərbaycanca and Русский are available.
Your data
Do I need an account?
No. Every feature works without signing in, and your shelf is stored on your device rather than on our servers.
How do I delete my data?
Settings › Clear my shelf removes everything the app has stored about you on the device. Deleting the app does the same. If you want the push notification token for your installation removed as well, e-mail us and we will do it.
How do I stop notifications?
Turn them off for Hookah Mix Lab in your device's system settings, or from the notifications row in the app's Settings screen.
The privacy policy has the full detail on what is collected and why.
Reporting a problem
If something is wrong, the fastest fix comes from knowing three things: your device and iOS or Android version, the app version (bottom of the Settings screen), and what you tapped just before it went wrong. A screenshot helps more than a description.